Sample Complaint Letter

PT. Blessing Goods
Jl. Rawa Kepa Ujung
Jakarta

20 April 2010

Mr. Mapug
Sales Manager
Motorcycle spare parts
Jakarta

Dear Mr. Mapug ,

I am writing to inform you that the goods we ordered from your company have not been supplied correctly.

On 13 April 2010 we placed an order with your firm for 500 motorcycle spare parts. The consignment arrived yesterday but contained only 480 motorcycle spare parts.

This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.

I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our supplies.

I look forward to hearing from you by return.

Yours sincerely,

M. Arief. P

Muhamad Arief Pratama
Purchasing Officer Manager